In a world where everyone’s vying to be noticed, the real question is: how do you land real impact?

For me, it’s simple: you don’t just show up for the fight. You hire the right specialists, trust their insights, and let them make you unforgettable.

So how do you make your mark?

This year’s CMO Survey found 70% of CMOs see deep specialist knowledge as the single biggest factor in agency effectiveness. LinkedIn’s 2024 B2B Marketing Benchmark backs it up: 81% of B2B marketers say working with sector specialists delivers better results.

What guides us

We think great brands make businesses work better. And there are four principles that guide us.

1. We’re specialists, not generalists

We’ve built our business by bringing together people who are obsessed with their craft. Producers, not pretenders. Wordsmiths, not wannabes. Directors, not doodlers. Crafters, not copycats. Strategists, creatives, communicators, makers, technologists, and more. Everyone is playing to their specific strengths.

After all, you don’t put Messi in goal.

2. Insight leads to unforgettable impact

We start with insight. We dig deep. We ask awkward questions. We poke around where others won’t. We want to know – really know – what makes your different audiences tick. And we measure the result.

3. Inside matters as much as outside

It’s easy to focus only on what you shout about to the world. But the other bit that counts is what’s happening within your four walls. Your people, your values, your culture. Great brands are built by every little thing an organisation says and does. We don’t just write snappy slogans, we help your team live your brand, every single day.

4. Make it unforgettable

If people forget your brand the moment they close the browser, you’ve wasted your money (and ours). We want to deliver the work that gets talked about. That means taking risks, pushing boundaries, and always asking: “Will this stick?” If the answer’s no, we start again.

Why the smart money’s on specialisation

There are a million agencies out there promising they can do it all. But the truth is, brands don’t want someone who dabbles. They want someone who’s obsessed. Who understands their world. Their customers. Their competitors. Their real opportunity. That’s why as part of our growth we’re focusing on the sectors where our expertise matters most:

• Financial services (where trust is gold dust)
• B2B (where complexity needs creativity)
• Public sector (where reputations and relationships are hard-won)
• Education (where brands change lives, not just balance sheets)

We see it time and again. The more specialised you get, the bigger impact you deliver (and our clients agree).

That doesn’t mean we can’t or won't work with other types of clients. But we’re going to focus on those areas where we have a really good cross-Definition to sell.

AI is changing everything. And we’re running with it.

AI means change is a sprint. That’s why we were first agency in the UK with a secure, AI suite to help our clients deliver sharper, smarter, more creative work. And it’s working. Amazing brands including Guinness World Records, Slimming World, Australian Retirement Trust and Sportradar are already on board with our tech and AI School.

AI now goes hand in hand with delivering impact. It’s a competitive edge in a tough market. McKinsey’s latest State of AI 2024 report shows 66% of companies using AI in marketing see measurable ROI. Salesforce’s 2024 research found marketers using AI saw a 27% jump in engagement and conversions in just one year. We see results like this every week with our clients. AI in the right hands is a difference maker.

Our teams don’t just dabble in AI, they train, consult and co-create, so our clients feel the benefits first-hand. The brands that grab these tools and run with them? They’re the ones winning.

So what next?

If you’re a brand, the world isn’t slowing down for you. But you can choose who’s in your corner. Who’s helping you stay sharp, brave, and unforgettable. At Definition, we’re nailing our colours to the specialist flag. And I’d rather work with a handful of the best than an army of the average.

Let’s find out what unforgettable impact really looks like – for your business, your people, your future.