We'll be discussing what a single customer view entails, why you need one - and most importantly: how you can go about getting one set up.
Despite living in a connected world, conversations between organisations and their customers are becoming more and fragmented while the number of communication and contact systems is growing with systems becoming more disparate ranging from social media, webchat through to SMS and review sites. Join our webinar hosted by Gnatta, to discover the numerous commercial and operational impacts, having a single customer viewpoint can provide your business with to gain competitive advantage.
Gary Lloyd - FM Outsource
Anthony Coleman - AO.com
Jack Barmby - Gnatta
Key points on the agenda:
The session will also include a case study from a leading cosmetics brand about how their use of Gnatta has helped them through 2020 and 2021!