The A-Z of Customer Excellence

As Customer expectations continue to rise, and consumer relationships grow more complex, how do you stay ahead? In this workshop, get everything you need to evaluate and enhance your customer strategy, channels, and growth.

05

Jul

Tue

,

5

Jul 2022

9:00 am

Virtual Session

Event Expired

05

Jul

Tue

,

5

July 2022

9:00 am

Virtual Session

DRIVE Series

80% of executives believe they deliver an exceptional customer experience – so why do only 8% of customers agree?

From UX to data management to customer journeys to branding, the business areas that impact your customer growth and retention are increasingly complex.

In this workshop for cross-business leaders seeking to positively impact their customer engagement and retention, our customer branding, engagement and experience experts will share how to get started with a comprehensive customer strategy that matches your business priorities, objectives and capacity.

Key points on the agenda:

  • Getting started - assessing your customer experience strategy, resource and goals
  • Building your strategy - prioritising your efforts across the many options for improving your customer's experience
  • Implementation - executing an improved customer strategy, gaining buy-in and when to bring in external support
  • Measuring success - how to maintain, evaluate and continue to optimise your customer experience, engagement, and growth

Our Experts

We'll be joined by Customer communications, experience, and strategy experts from our network:

Armin Talic, Commercial Director, KOMODO

Mike Cooper, Head of Customer Experience, Trinity McQueen

Neil Taylor, Founder, Schwa*

Richard Trigg, Product Experience Partner, Tangent

Moderated by Charlotte Boerescu-Kelly, Head of Marketing, GO!

Save your Space

This limited workshop session will allow you to ask key questions that shape the conversation – register below to reserve your place.

REGISTER NOW

What type of company do you represent?

in the
sector.
specialising in
Thank you! We'll send you a confirmation email now. Please note if the event is heavily limited we may need to confirm your attendance directly.
Oops! Something went wrong while submitting the form.
Back