The business areas that impact your customer growth and retention are increasingly complex - and with referrals being more important now than ever, avoiding the common pitfalls of a poor customer experience is key.
In this workshop for cross-business leaders seeking to positively impact their customer engagement and retention, our customer communication, engagement, and experience experts will share how to build a manageable strategy that turns customers into advocates.
In this session, we'll cover:
- Getting started – Assessing your customer experience strategy and the common pitfalls of a poor customer journey
- Building your strategy - Finding the pain points and mapping your resource across customer communication, UX, research and more
- Implementation - Taking a joined up approach with cross-business buy-in and driving your strategy forward
We'll be joined by Customer communications, experience, and strategy experts from our network:
Armin Talic, Commercial Director, KOMODO
Mike Cooper, Head of Customer Experience, Trinity McQueen
Neil Taylor, Founder, Schwa*
Richard Trigg, Product Experience Partner, Tangent
Moderated by Charlotte Boerescu-Kelly, Head of Marketing, GO!
Save your Space
This limited workshop session will allow you to ask key questions that shape the conversation – register below to reserve your place.