What turns customers into advocates for your business? In this workshop led by our communication, UX and customer strategy experts, build a customer strategy that works for your business.

The business areas that impact your customer growth and retention are increasingly complex - and with referrals being more important now than ever, avoiding the common pitfalls of a poor customer experience is key.

In this workshop for cross-business leaders seeking to positively impact their customer engagement and retention, our customer communication, engagement, and experience experts will share how to build a manageable strategy that turns customers into advocates.

In this session, we'll cover:

  • Getting started – Assessing your customer experience strategy and the common pitfalls of a poor customer journey
  • Building your strategy - Finding the pain points and mapping your resource across customer communication, UX, research and more
  • Implementation - Taking a joined up approach with cross-business buy-in and driving your strategy forward

Our Experts

We'll be joined by Customer communications, experience, and strategy experts from our network:

Armin Talic, Commercial Director, KOMODO

Mike Cooper, Head of Customer Experience, Trinity McQueen

Neil Taylor, Founder, Schwa*

Richard Trigg, Product Experience Partner, Tangent

Moderated by Charlotte Boerescu-Kelly, Head of Marketing, GO!

Save your Space

This limited workshop session will allow you to ask key questions that shape the conversation – register below to reserve your place.

Events

Join The Community

Help us send you the right stuff!

Read about our Privacy Policy and Terms of Service.

Thank you!
It's great to have you.
Something went wrong - please try again!
Events